Online Order FAQs

1. How do I place an order online Flowers?

Ordering online Flowers is simple—just browse, select your arrangement, choose delivery or pickup, and check out securely.
Your payment is processed over an encrypted connection for your safety.

2. Can I order by phone instead of using the website?

Absolutely. Many customers prefer speaking with a florist directly. Call our shop, and we’ll help you pick the perfect flowers and finalize your order.
You’re speaking with real florists at our Port Credit shop — never a call centre.

3. Do I need to create an account to place an order?

No, you can check out as a guest. An account is optional and only helps you save addresses and view past orders.

4. Can I request same-day delivery when ordering?

Yes — we offer same-day delivery for most orders placed before 12:00 PM (recipient’s time zone).
Just select “Today” during checkout.
Order before noon for same-day arrival.

5. Can I schedule my order for a specific delivery date?

Yes, you can choose the exact delivery date during checkout. This is ideal for birthdays, anniversaries, and planned surprises.

6. Can I customize the bouquet if I don’t see exactly what I want online?

Definitely. If you’d like something unique, call us or leave instructions at checkout. Our florists can design custom arrangements based on colours, style, or budget.
Every custom bouquet is created by expert florists, not machines.

7. Can I add a personal message or card to my order?

Yes. Every order includes a free message card. You can enter your note at checkout, and we’ll handwrite or print it neatly.

8. Can I change my delivery address, card message, or order details after placing it?

In most cases, yes — as long as the order hasn’t been designed or dispatched.
Please contact us immediately so we can make changes in time.

9. Can I cancel my order after it’s been placed?

You can cancel your order up to 12 hours before the scheduled delivery date for a full refund.
Once it’s being designed or already out for delivery, it can’t be cancelled.

Trust Badge: 🔄 Easy Cancellations
Cancel for a full refund up to 12 hours before delivery.

10. What happens if an item I chose is unavailable or out of season?

We may substitute unavailable flowers with fresh blooms of equal or greater value — always keeping the same style and colour palette. Your arrangement will still look beautiful and consistent with the original design.
Fresh seasonal blooms of equal or greater value, always.

11. Can I order online Flowers and pick up in-store instead of choosing delivery?

Yes — select “Pickup” during checkout. Pickup is always free, and we’ll notify you when your order is ready.
Collect your order anytime from our Port Credit shop.

12. Will I receive a confirmation email once my order is placed?

Yes. You’ll receive a confirmation email immediately with your order number, delivery/pickup details, and your receipt. If you don’t see it, check your spam folder or contact us so we can resend it.